Real Customer Cases
Xufeng Stainless Steel Tableware Real Case
——Taking domestic enterprise employee welfare procurement and international supply chain cooperation as an example
Case 1: Customized Employee Benefits for Domestic Famous Enterprises -72 Hours from Doubt to Repurchase
Customer Background
A well-known domestic enterprise urgently needs to complete a batch of customized high standard stainless steel tableware within 20 working days for employee welfare distribution due to the supplier’s “passing off inferior materials as good” (non food grade materials) in the first two purchases.
Core Pain Points
- Trust crisis: The customer requires 100% food grade 316 stainless steel and must pass SGS testing;
- Time pressure: The leadership has zero tolerance for delays;
- Detail control: It is necessary to match the packaging design of the enterprise VI.
Xufeng Solution
- Material traceability: Provide the original quality assurance certificate of the steel mill and open the production line for real-time video inspection;
- Rapid response: Complete the design plan on the same day, deliver within 16 days (4 days ahead of the deadline), and adopt a “three shift” production schedule;
- Quality control enhancement: Introducing antibacterial stainless steel technology (referring to industry cases), the sampling rate has been increased to 30%.
Collaboration Achievements
- Customer acceptance passed in one go, actively recommended to affiliated enterprises, bringing in secondary orders;
- The case was included in the “Supplier White Paper” by the client as a template for “crisis procurement”.
Case 2: Cross border ten-year cooperation - TikTok meets global supply chain partners
Customer Background
Luis (a senior purchaser on Amazon) needs to provide a stable supply of cost-effective stainless steel tableware for the UK Supermarket Alliance. He has previously switched suppliers from three different suppliers due to logistics and quality inspection issues.
Industry challenges
Industry Challenges
- Differences in European and American standards: Must comply with the EU EN 13858 food safety standard;
- Supply chain resilience: to cope with the complexity of customs clearance after Brexit in the UK;
- Cost control: Supermarkets require an annual cost reduction of 5%.
Long term Value
- 5 years of cooperation with zero returns, accounting for 70% of customer procurement share;
- The joint development of the "heat-resistant handle" design won the Innovation Award from the British Retail Association.
Xufeng's Coping Strategy
- Standard upgrade: Adjust the nickel chromium ratio to 18/8 stainless steel and obtain LFGB certification;
- Logistics innovation: adopting the "China Europe freight train+overseas warehouse" model, shortening the delivery time to 15 days;
- Cost optimization: We recommend the stamping integrated molding process to reduce the loss rate by 12%.
Case Three: Lessons and Win Win from Japan's Strict Market
Xufeng's Responsibility
- Proactively take responsibility: bear all rework costs (approximately ¥ 85000), remake and deliver within 72 hours;
- Process upgrade: Subsequently, a "daily triple confirmation system" (drawing+sample+text confirmation) will be added;
- Unexpected gain: The customer introduced JIS certified experts to assist in improving the quality inspection system.
Event Restoration
A Japanese customer did not explicitly request the “mirror polishing” process due to an urgent order, resulting in the first batch of 30% products not meeting expectations.
Our Process
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